物業(yè)滿意度計算方式通常是通過對調(diào)查問卷的回答進行統(tǒng)計和分析得出的。常用的計算方式有以下幾種：

1. 平均得分法：將所有用戶對每個問題的評分求平均，得出整體滿意度得分。

2. 加權(quán)平均得分法：對于不同問題的重要性不同，可以給每個問題一個權(quán)重，然后按照權(quán)重求加權(quán)平均得分，得出整體滿意度得分。

3. 滿意度指數(shù)法：將用戶對每個問題的滿意度評分轉(zhuǎn)化為0-100分的滿意度指數(shù)，然后按照問題的權(quán)重求加權(quán)平均得分，得出整體滿意度指數(shù)。

4. 偏差率法：將用戶對每個問題的評分轉(zhuǎn)化為滿意度比例，然后計算每個問題的滿意度偏差率，得出整體滿意度偏差率。

5. 因子分析法：通過對所有問題的數(shù)據(jù)進行因子分析，找出影響整體滿意度的主要因素，得出整體滿意度得分。

選擇計算方式應(yīng)根據(jù)實際情況和調(diào)查目的進行確定。在進行調(diào)查時，需要注意保護受訪者的隱私和個人信息，并確保調(diào)查過程的公正性和準確性。

深圳滿意度咨詢（SSC）是一家集市場調(diào)研、行業(yè)研究、專業(yè)專注滿意度研究15年、政府/公眾咨詢、項目可行性研究等于一體的綜合性研究咨詢機構(gòu)，在全國10余個城市設(shè)有分公司和辦事處，項目執(zhí)行網(wǎng)點覆蓋全國85%的地市。已累計為3000余家各類客戶提供了專業(yè)研究咨詢服務(wù)，服務(wù)范圍涵蓋消費者滿意度研究、顧客滿意度調(diào)查、產(chǎn)品滿意度調(diào)查、品牌研究、廣告研究、公交服務(wù)質(zhì)量第三方問卷調(diào)查、供應(yīng)商滿意度測評、第三方評估、公廣州滿意度調(diào)查、湖南物業(yè)滿意度調(diào)查、行業(yè)研究等等。

Calculation method of property satisfaction

The calculation method for property satisfaction is usually obtained through the statistics and analysis of the responses to the survey questionnaire. The commonly used calculation methods are as follows:

1. Average score method: Take the average score of all users' ratings for each question to obtain the overall satisfaction score.

2. Weighted average score method: For different questions with different levels of importance, a weight can be assigned to each question, and then the weighted average score is calculated according to the weight to obtain the overall satisfaction score.

3. Satisfaction index method: Convert users' satisfaction ratings for each question into a satisfaction index ranging from 0 to 100, and then calculate the weighted average score according to the weight of each question to obtain the overall satisfaction index.

4. Deviation rate method: Convert users' ratings for each question into a satisfaction ratio, and then calculate the satisfaction deviation rate for each question to obtain the overall satisfaction deviation rate.

5. Factor analysis method: Through factor analysis of all the data, the main factors affecting overall satisfaction can be identified, and the overall satisfaction score can be obtained.

The choice of calculation method should be determined based on the actual situation and the purpose of the survey.