物業(yè)滿意度調(diào)查可以采用定性和定量方法結(jié)合的方式進(jìn)行。具體的方法包括：

1、定量調(diào)查方法：定量調(diào)查方法側(cè)重于量化問題，通常通過問卷調(diào)查等方式，采集數(shù)值化的反饋信息。常用的定量調(diào)查方法包括：

? 點(diǎn)評式調(diào)查：通過對每項(xiàng)服務(wù)指標(biāo)進(jìn)行評分或打分，然后計(jì)算平均值或得分總和來評估滿意度。

? 比例調(diào)查：通過問卷中的問題設(shè)計(jì)，調(diào)查人員可以根據(jù)比例或百分比回答問題，從而獲得定量數(shù)據(jù)。

? 隨機(jī)抽樣調(diào)查：在受訪者中隨機(jī)抽取一部分進(jìn)行調(diào)查，根據(jù)樣本數(shù)據(jù)得出總體滿意度。

2、定性調(diào)查方法：定性調(diào)查方法側(cè)重于探究受訪者對問題的看法和態(tài)度，采用開放性的問題設(shè)計(jì)方式，往往可以得到豐富的反饋信息。常用的定性調(diào)查方法包括：

? 深度訪談：通過面談的方式深入了解受訪者的感受和想法，獲取有關(guān)服務(wù)質(zhì)量、管理方式等方面的詳細(xì)信息。

? 焦點(diǎn)小組討論：邀請一些具有代表性的受訪者，集中討論某個問題，搜集多種意見和建議。

? 故事講述法：要求受訪者講述自己曾經(jīng)發(fā)生的相關(guān)經(jīng)歷，獲得對物業(yè)服務(wù)的評價和感受。

? 觀察法：通過觀察服務(wù)現(xiàn)場和流程，獲得有關(guān)服務(wù)質(zhì)量和管理的一些信息。

以上方法可以根據(jù)具體的調(diào)查目的和情況進(jìn)行選擇和組合，以獲得更全面和準(zhǔn)確的調(diào)查結(jié)果。在進(jìn)行調(diào)查時，需要注意保護(hù)受訪者的隱私和個人信息，并確保調(diào)查過程的公正性和準(zhǔn)確性。

深圳滿意度咨詢（SSC）是一家集市場調(diào)研、行業(yè)研究、專業(yè)專注滿意度研究15年、政府/公眾咨詢、項(xiàng)目可行性研究等于一體的綜合性研究咨詢機(jī)構(gòu)，在全國10余個城市設(shè)有分公司和辦事處，項(xiàng)目執(zhí)行網(wǎng)點(diǎn)覆蓋全國85%的地市。已累計(jì)為3000余家各類客戶提供了專業(yè)研究咨詢服務(wù)，服務(wù)范圍涵蓋消費(fèi)者滿意度研究、顧客滿意度調(diào)查、產(chǎn)品滿意度調(diào)查、品牌研究、廣告研究、公交服務(wù)質(zhì)量第三方問卷調(diào)查、供應(yīng)商滿意度測評、第三方評估、公廣州滿意度調(diào)查、湖南物業(yè)滿意度調(diào)查、行業(yè)研究等等。

What are the qualitative and quantitative survey methods of property satisfaction?

Property satisfaction surveys can be conducted using a combination of qualitative and quantitative methods. Specific methods include:

1.Quantitative research methods: Quantitative research methods focus on quantifying issues and often collect numerical feedback information through methods such as questionnaires. Common quantitative research methods include:

? Rating scale surveys: evaluates satisfaction by asking participants to rate or score each service indicator, then calculating the average or total score.

? Proportion surveys: Participants answer questions based on a proportion or percentage in the questionnaire, resulting in quantitative data.

? Random sampling surveys: Surveying a random sample of respondents and using the sample data to estimate overall satisfaction.

2.Qualitative research methods: Qualitative research methods focus on exploring respondents' views and attitudes towards issues, using open-ended question designs, which often provide rich feedback information. Common qualitative research methods include:

? In-depth interviews: Gaining detailed information on service quality, management, and respondents' feelings and thoughts through face-to-face interviews.

? Focus group discussions: Inviting representative respondents to discuss a specific issue, gathering various opinions and suggestions.

? Storytelling: Asking respondents to tell relevant stories from their experiences, gaining evaluations and feelings towards property services.

? Observation: Obtaining information on service quality and management by observing service processes and settings.

These methods can be chosen and combined according to the specific survey objectives and circumstances to obtain more comprehensive and accurate survey results.